I wasn’t expecting miracles or pain relief with Shingles just by using an ointment. Aside from getting a prescription (which I didn’t want or use), I was realistic. I was pleasantly surprised that this ointment kept my skin moist and alleviated a lot of the itching I was feeling. I used it twice per day after washing my hands (where the breakout was). I would recommend it to anyone looking to keep the skin less irritated and to keep it from painful dryness. I covered the area with a very loose bandage after applying the ointment if I had to go outside. At night, I allowed the skin to breathe and just used the ointment. No unpleasant feeling or odor or residue.